Refund policy

Last updated: December 17, 2021

Thank you for shopping at DreamJwell website and DreamJwell app.

If, for any reason, you are not completely satisfied with a purchase you can return and claim exchanges.

The following terms are applicable for any products that you purchased with Us.

This Return and Refund Policy is governed by our Terms and Conditions.

Can I cancel my order ?

NO, YOU CANNOT CANCEL AN ORDER.

Can I return an order?

Yes,  to be eligible for a return, please make sure that:

  • The products were delivered in the last 5 days
  • The products were not  bought in sale or discount. We do not accept returns for sale items.
  • The products are in the original packaging
  • The products were not used or damaged. The hanging tags with the products should be intact.
    • An Unboxing Video would help us review your return request faster.
    • An Unboxing video mandatory for damage claims.

For Apparels :

Returns are not accepted for any reason other than damage. Need an uncut unboxing video. Without that, no damage claims will be accepted. Only a store credit will be provided. NO CASH refund.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

  • Please note : Stones fallen during transit(which can easily fixed with a glue), any disjoints(which can be easily put back and a soft press will fix it), stones slightly out of place, imperfection in jadau stones(as this is handmade, it comes as such) will not be considered as damages. If you still want to return, return charges and re shipping cost has to be borne by the buyer.

Note: Do not send the products back to us without placing a return request. We do not accept such returns.

REPLACEMENT/EXCHANGE CAN BE AVAILED ONLY ONCE FOR AN ORDER.

Returns are not accepted for customized order.

How to Return?

You need to send the product back to us through any reputed courier or speed post(reliable and pocket friendly) within 5 days of item receipt. 

If you send it back to us, the return shipping cost should borne by you and the products should be sent should be in the original packing (with Tags intact) to the following address:

DreamJwell,
BG-10, DSR Ultima, Haralur Road,
HSR Extn.,
Bangalore – 560102,
India.

If the products you returned to us gets lost or damaged, you would not be eligible for refund or store credit. We request you to use trackable courier service.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend you to use an reputed and trackable courier service. We would be unable to issue a store credit without actual receipt of the Goods or proof of return delivery.

Refund

We will provide store credit for your return.

Un-Boxing video mandatory for damage claims.

Store Credit:

Avail flexible store credit and purchase any other product from our store of your liking. Both COD and pre-paid orders are eligible for store credit.

WE DON’T PROVIDE CASH REFUND OPTION. 

When you will be eligible for a cash refund??

ONLY IF YOU HAVE RECEIVED DAMAGED PRODUCT AND THE SAME IS SUPPORTED BY AN UNCUT UNBOXING VIDEO.

Please Note:

  1. Any Shipping cost charged for the order are non-claimable(both international and domestic)
  2. Return pick-up cost, if any, will be deducted from the coupon value.
  3. DreamJwell team will evaluate your request and decide to accept return request. This decision will be communicated to you and the same will be final.

What if I am not satisfied with the product received (Exchanges)?

We understand, this happens, if the color or size doesn’t match your need, you can certainly exchange the product for another one of your choice.

If you received a defective product, we will replace with a new one. Un-Boxing video mandatory for damage claims.

All Conditions mentioned for “How to Return?” are applicable for exchanges as well.

Contact Us

For any other return related queries please contact us via email team@dreamjwell.com or Contact – dreamjwell